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Business Process Outsourcing Services

Delivering Success through a happy workforce trained on FIR Approach
BPO is positively related to the search for more efficient organizational designs: cost reduction, productivity growth and innovative capabilities. Mixing it with our First Interaction Resolution Approach aka FIR Approach gives you a boost of over 36% in client satisfaction. Hence, a source for st rategic advantage!

BPO Services are categorized as:
Back office outsourcing – includes internal business functions such as human resources, finance, sales and accounting
Front office outsourcing – includes customer-related services & customer support services such as marketing, tech support.

Manal Softech : More than just Business Process Outsourcing
A step beyond ITeS outsourcing, business process outsourcing (BPO) is increasingly becoming the strategic choice of companies looking to achieve cost reductions while improving their service quality, increasing shareholder value and focusing on their core business capabilities. Our Business process Outsourcing (BPO) solutions backed by offshore services and local consulting presence enable you to with effective "One-Stop", Business process outsourcing (BPO), IT services, inbound customer support, new customer acquisitions through search engine Optimization, search engine marketing (SEO-SEM), outbound call center, telemarketing and back office services with full Scalability.

Manal Softech Business Process Outsourcing Services Features:
Certified Sales & Customer Service agents, Experienced Back office staff
Dedicated Client Services Representative
Flexible pricing models including project based, hourly and monthly
Up-to 24/7/365 service (after hours, holiday's incl.)
Services offered in 5 languages (English, German, French, Spanish and Hindi)
Peering with local tire-1 switchboards in more than 35 countries for superior quality.

Our Customer Relationship Management Services
Multi-channel Customer Experience : increase loyalty and customer satisfaction.
Technical and Product Support: 24/7 support with expected values while decreasing costs and increasing revenues.
Collections: Managing the credit to cash cycle while decreasing operational costs and improving the customer experience.
Global Production and Content Management : Lowered cost of content management with time to market for new products and promotions.
Analytics: Optimize & measure your advertising ROI and improve loyalty with insight into buyer behavior.


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